Privacy Policy

PRIVACY POLICY OF ALVANA MICROFINANCE BANK LIMITED

1, INTRODUCTION/SCOPE
This document describes how Alvana Microfinance Bank complies with the privacy rights on collection, use, storage, sharing and protection of the banks customer’s data/information.

This policy also ensures that the personal data of Individuals collected is processed in compliance with NDPA.

2. ROLES/RESPONSIBILITIES
Alvana Microfinance Bank data Protection Officer (DPA) is responsible for ensuring that this document is correct and updated regularly. The DPO also ensures that customers are duly notified before the collection and processing of personal information by Alvana Microfinance Bank including the website. All staff of the bank who handles customer’s data must ensure to follow the provisions in this policy.

3. POLICY STATEMENT
Alvana Microfinance bank has resolved to be committed in protecting the privacy and security of our customer’s personal data.

3.1 About Alvana Microfinance Bank Limited:
The Alvana Microfinance Bank Ltd is one of the largest Financial Service Providers duly licensed by the CBN. The Alvana Microfinance Bank is a Unit tier 1 Microfinance bank located in Alvan Ikoku Federal University of Education, Owerri, Imo State. The Alvana Microfinance Bank thrives is providing first class banking services promoting economic and social development to all.

Alvana Microfinance Bank is a reputable technology driven financial Institution with digital banking solutions such as mobile banking online account access, USSD, electronic funds transactions, merchant services which makes it more convenient for customers to manage their finances.

3.2 Categories of Data needed by Alvana Microfinance Bank:
The Alvana Microfinance Bank collects and process data under the following categories.

a. Data Type:
Description of Data
Identity Data
Full Name, Maiden name, marital status, title, biometric information, national identification number (NIN), passport details, driver’s license details, date of birth, gender, address, employment history and citizenship.

a. Contact Data:
Address, Email Address and Telephone Numbers

b. Financial Data:
Bank account information and bank statements, Bank verification Number (BVN), income, financial position, status, and credit history, debit or credit card information and account number.

c. Transaction Data:
The Microfinance Bank collects information with respect to products and services rendered to customers by the Bank.

4. IMPORTANCE OF DATA
The Alvana Microfinance Bank ensures that the data collected is solely meant for the purpose of collection and shall not process more data than is required for a particular processing activity.

5. LEGAL BACKING FOR PROCESSING OF DATA
Alvana Microfinance Bank ensures that legal backing for processing personal data are identified and documented.

6. PROCESSING OF PERSONAL DATA BASED ON CONSENT
Alvana Microfinance Bank ensures that processing of personal data is based on consent in line with data protection Act/Policy. If any customer did not consent for the collection such customer/individual should not be allowed to enjoy the services of Alvana Microfinance Bank where applicable.

6.1 WITHDRAWAL OF CONSENT
An Individual can withdraw his consent at anytime by making a withdrawal of consent request.
Alvana Microfinance Bank ensures that the data subject (customer, client, visitor, vendor, staff or third party) has withdrawn consent to the processing of his/her personal data with a written Instruction.

7. USE OF COOKIES
The Alvana Microfinance Bank’s website also uses cookies provided by trusted third parties such as Google Analytics, to help understand and improve users experience on the website.

 Alvana Microfinance Bank may use the information obtained from use of our cookies to:

• Recognize a computer when a user visits the Bank’s website.
• Track whoever navigates the website.
• Analyze the use of its website – such as how many people visit it each day, and manage the website.
  

8. DISCLOSURE TO THIRD PARTIES
Alvana Microfinance Bank will not disclose its personal data to third parties without first obtaining consent in accordance to legal obligation in response to requests by government authorities or law courts on matters involving national security.

Alvana Microfinance Bank should ensure that physical organizational measures are in place to secure personal data in line with the global standard practice.

9. RETENTION OF RECORDS
Alvana Microfinance Bank stores a wide range of personal information, retains and destroys in line with the NDPA, guideline on the retention of records and personal data.

Alvana Microfinance Bank sustains its personal data in as much as the information is active on the Bank’s systems. The Bank also ensures that the retention period is verified and established based on following.

• The needed requirements of the Bank.
• Type of personal data.
• Purpose of processing.

Transaction documents/data will be retained for a minimum period of five (5 years) in line with CBN regulation. However when a personal data is no longer required, Alvana Microfinance Bank will destroy the data from her records.

10. COMPLAINTS
In an event whereby a vendor, customer, staff wishes to make a complaint about how Alvana Microfinance Bank handles their personal data, they are under obligation to lodge a complaint directly to Alvana Bank Data Protection Officer or  through the banks official email.

See the details below:
info@alvanamfbank.com
Data Protection Officer (DPO)
Email: frank.akpu@alvanamfbank.com