Privacy Policy

Last Updated: May 05 2025

Alvana Microfinance Bank Limited Privacy Policy

Alvana Microfinance Bank Limited appreciates your continued patronage and is committed to safeguarding your privacy throughout your interactions with us. This Privacy Policy explains how we collect, use, and manage the personal information you provide during transactions or interactions with our bank, either physically or virtually.

1. Information We Collect

We collect personally identifiable information to improve our services and provide you with an enhanced customer experience. This data may be collected through physical visits or digital interactions. Information collected includes but is not limited to:

  • Full Name

  • Nationality

  • Gender

  • Date of Birth

  • Religion

  • Bank Verification Number (BVN)

  • Phone Number

  • National Identity Number (NIN)

  • Driver’s License

  • International Passport Number

  • Permanent Voter’s Card (PVC) or any other valid government-issued ID

  • Contact Information (Address, Email, Phone Number)

  • Employment Information (Organisation Name, Job Title, Experience, Salary History)

  • References and Background Check Details

2. How We Use Your Information

We use your personal information for the following purposes:

  • To communicate with you and respond to inquiries

  • To deliver and manage banking services

  • To administer your account and support internal HR processes

  • To improve the quality and efficiency of our services

We will not disclose your personal data outside Alvana Microfinance Bank Limited, except:

  • To authorized third-party service providers who assist us in delivering our services

  • As required by law or applicable regulatory authorities within the Federal Republic of Nigeria

We do not sell, rent, trade, or otherwise share your personal information for marketing purposes with third parties.

3. Data Accuracy and Retention

We strive to keep your data accurate and up-to-date. You are encouraged to update or correct your information as needed.

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations. Retention periods may also be influenced by business-sector requirements and our internal data retention practices. Data no longer needed is securely destroyed.

4. Purpose of Processing Personal Data

Your information may be processed for:

  • Service delivery, including personalized experiences

  • Auditing, analytics, and research to enhance service quality

  • Ensuring the functionality and security of our systems

  • Developing new products and services

5. Log Information

When you access our services, our servers automatically record certain information sent by your browser, such as your IP address, browser type, and the date and time of your visit.

6. User Communication

Emails or other communications sent to us may be retained to respond to your inquiries, handle requests, or improve our services.

7. Affiliated Websites

We may offer services in collaboration with our subsidiaries or affiliated entities. If you provide information through those websites, it may be shared with Alvana Microfinance Bank to fulfill service obligations. We process such information according to this Privacy Policy, but you are encouraged to review the privacy policies of affiliated sites.

8. Your Data Privacy Rights

As a data subject, you have the right to:

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal and regulatory conditions)

  • Restrict processing under certain circumstances

  • Request data portability to another organization

  • Object to specific processing types (e.g., direct marketing or profiling)

Requests involving third-party data processors will be handled by our Data Protection Officer (DPO) accordingly.

9. Identity Verification

To access your personal data or exercise any rights under this policy, you may need to provide valid identification, such as:

  • International Passport

  • Driver’s License

  • National Identity Card

  • Permanent Voter Card (PVC)

10. Consent to Data Processing

Where data processing is based on your consent, we will obtain it at the time of data collection. By accessing our platforms or using our services, you consent to the processing of your personal information. You may withdraw your consent at any time; however, withdrawal will not affect the lawfulness of prior processing.

11. Data Security and Storage

We implement strong safeguards to protect your personal data, including:

  • Limiting access on a need-to-know basis

  • Requiring third-party service providers to meet strict security standards

  • Ensuring secure processing, storage, and destruction of personal data when no longer needed

12. Changes to This Policy

This Privacy Policy may be updated periodically in response to legal, regulatory, or technological changes. The most recent version will always be available on our website.

13. Contact Us

For any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:

The Data Protection Officer
Alvan Ikoku Federal University of Education,
Orlu Road, Owerri, Nigeria
Email: info@alvanamfbank.com
DPO Email: frank.akpu@alvanamfbank.com